Where can I use my card?
Physical cards can be used in stores and restaurants, similar to the way you would use your plastic debit or credit card.

I noticed that my card says “debit” on the front. Do I need a PIN Number to use it?
Stores can run your card as a credit or a debit transaction, and some stores may let you choose. For quick and easy checkout, just pick “credit”. If you’d like to make a debit purchase instead, you must register your card at www.prepaidcardstatus.com

Can I travel with my card?
Your card has a MasterCard logo on it which means you can use it where MasterCard is accepted in the United States and U.S. territories.

Do I need to activate my card?
No. Your card is active and ready for you to spend.

Can I get cash from an ATM or bank?
Your card cannot be used at an ATM or bank for cash.

Can my card be used to buy fuel?
The card cannot be used to pay at the pump. To purchase fuel, you must pay for your purchase inside with the cashier.

How do I use my card online?
If you wish to make an online purchase you must register your card at www.prepaidcardstatus.com.
You will need your 16-digit card number, the expiration date and the security code. Most web merchants run address verification during checkout, to make sure that the address of the card and the address you give the merchant are a match. Be sure your card address is up to date by completing the registration.

Can I add money to my card?
This card can’t be loaded with your own money.

How do I make a purchase that totals more than the amount on my card?
To use your card on a purchase that totals more than the amount on the card, tell the cashier that you want to split the transaction and the current balance on your card. Then, use a different form of payment (cash, check, your own personal card, etc.) for the difference. Most stores will let you split a transaction, but it depends on their policy. If an online merchant’s website doesn’t let you split the transaction, you can try calling the website’s customer service number. They may split the transaction for you over the phone.

How do I check my balance?
You can check your balance, card details, mail dates, PINs, spend history and more online at any time. Log into your account at www.prepaidcardstatus.com.

Does my card expire?
Yes. Prepaid cards expire, so pay close attention to the expiration date. The card can be used until the last day of the month it expires, up until midnight Eastern Standard Time. You won’t be able to use the funds after expiration.

I returned something that I purchased with my card. When will the credit show?
Even after you’ve spent the card, keep it until you know you won’t be returning anything you purchased. If you need to return something, the store may need you to swipe the card used to make the original purchase. Once the store does the return at the register, allow 7-10 days for the credit to show on your card balance.

Can I use my card with funds transfer apps or services, such as Venmo, PayPal and Zelle?
No, your card is not compatible with apps or services that allow you to send funds digitally to numerous merchants or other people. However, you can use your card with most merchant-specific apps or services that allow you to load a balance to be spent at that specific merchant, such as your favorite retailer or restaurant app.